Book Review: When Words Collide


I like books.

I don’t learn as a lot as I ought (largely due to Amazon video, however that’s not essential). I don’t all the time learn books that immediately impression my work right here. I received’t all the time report on the books I’m studying (as a result of I’m undecided that you just’re all that all for a biography of Patrick Henry written within the mid 1800’s), however once I do, I’d prefer to take a while and offer you my impressions of the guide and its usefulness to you.

When Phrases Collide: Resolving Insurance coverage Protection and Claims Disputes by Invoice Wilson is a guide that you just would possibly want in your library. I say you would possibly want it as a result of there are a couple of insurance coverage individuals who don’t must learn it.

Who shouldn’t learn this guide?

  1. Should you’re proud of the restricted insurance coverage information that you’ve got, you received’t like this guide. It’ll stretch your creativeness and your considering.
  2. Should you’re attempting to promote insurance coverage as a commodity, you received’t like this guide. It’ll remind you that insurance coverage is a posh product, constructed round an evolving contractual settlement between an professional and a novice. That settlement could be brokered by an individual who generally claims to be an professional and generally disclaims any experience.
  3. Should you’re satisfied that you just already know all of it, you received’t like this guide. It’ll remind you that there’s a lot that you just don’t know and drive you to get again to studying about your craft.
  4. Should you’re a lazy insurance coverage practitioner, you received’t like this guide. It’ll name you out. It’ll remind you that insurance coverage is sophisticated and that you might want to learn the precise coverage that you just’re attempting to get a solution on earlier than you attempt to reply a query.

Do I like to recommend this guide?

Sure; that’s except you match into one of many above classes. I simply thought of another person who may not wish to learn this guide. Should you prefer to maintain your eyes closed to the issues in our business; or if are inflicting these issues, you’re in all probability not , both.

I come from an underwriting background. I’ve all the time been informed that the claims individuals know the coverage higher than I achieve this I shouldn’t provide any protection ideas. After studying this guide, I’ve determined that was simply wishful considering. Not that there aren’t loads of claims adjusters that do know coverage language higher than I do, however there aren’t as many as I assumed.

Invoice makes the purpose very clearly that for each instance of a claims adjuster, or agent, that doesn’t know the coverage, there are dozens that do. That’s the purpose although. With this business being so advanced, it’s straightforward to make errors.

When Phrases Collide just isn’t a guide that you just learn as soon as and put up on a shelf. In actual fact, it’ll probably keep on my desk for an additional learn via someday subsequent yr (after I compensate for a few different books). It truly is a information that can assist you when your clients have claims points (I’ve already used a couple of of the concepts he states to assist a pal cope with a declare). It fulfills its promise to supply methods to resolve claims and protection disputes. It isn’t a magic bullet to get all claims lined, however that’s not the purpose.

Right here’s what I like to recommend.

  1. Purchase copies for the crew.
  2. Kind a lunch time guide membership. Get collectively and focus on among the issues that you just’re studying.
  3. (Should you’re in an company) Look into some clients’ information and see if you happen to may help disarm potential disputes earlier than they occur.
  4. (Should you’re in an organization) Have a look at the insurance policies that you just problem and see if there are methods you may enhance them to wash up potential disputes earlier than they occur.
  5. Come again to it once more in a yr or so.

Should you’re in insurance coverage, or are an observer of the insurance coverage business, you actually ought to learn this one. It’ll aid you perceive why a few of our clients battle with paying a lot for what they suppose they’re getting.

**NOTE: within the spirit of openness, the hyperlink above is an affiliate hyperlink. Should you purchase via that hyperlink, a small affiliate fee comes again to us. pmw

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